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Our Policies

Terms & Conditions

Taxes :

- All booking amounts are included with GST, Road tolls, Green tax or any Other Taxes.
- We only accept cashless transactions, International guests can pay in cash in some special cases on the request.

Transportation:

Cancellation Policies :

- Full refund will be provided if booking is cancelled within 48 hours of starting of your tour date.
- Half amount will be refunded if booking is cancelled within 24 hours of starting of your tour date.
- No refund will be provided before 12 hours of starting of your tour date as we have to cancel many further bookings & confirmations.
- No refund will be provided once the tour is started and we will be unable to shift to any other package once the tour is started.
- For Cancellation or opting to another trip kindly Email, Call or WhatsApp.

Weather:

- All trips are subject to weather outlook. A tour can be postponed or cancelled if weather alerts are forecasted by the Meteorological department of India, Shimla. Because people's safety is our 1st priority.
- If Orange or Red alerts regarding bad weathers forecasted by Meteorological department of India, Shimla during the trip you can ask for refund according to this following calculation (Note: It is applied to only tours that have days/nights greater than 7D/6N)
  Refund = (Total amount you paid for the trip / Total no of days of the trip) × Remaining days
- If Orange or Red alerts regarding bad weathers forecasted by Meteorological department of India, Shimla it's all upon your assigned guide's call weather to carry the adventure or shift to next day or cancel the complete tour. In those scenarios you have to be corporate with us.

Booking & Troubleshoots :

- We only accept bookings a day prior to adventure.
- Kindly check your email & follow up after submission of your booking to go ahead with your adventure as sometimes the server may not work.
- Enquiry calls will be entertained only between 08:00 hrs to 18:00 hrs only.

Medical & Health:

- Our tour packages included a first aid kit & our guides are well aware of using it. Also guides have knowledge of nearby Hospitals in case any medical emergency situation arises. But kindly note that in some areas hospitals may be very very far, so kindly only book tours when you are physically fit & ready to travel.
- Mountains are full of beauty & adventure but so with dangers as well. Our guides or company will not be responsible for any incidents, accidents, injuries or loss of life that happened during any activity, you are booking it at your own risk. You & only you'll be responsible for you & your partner's life.

Food :

- We Foothillers are very fond of delicious food & so do our guests. We want our guest's to explore & enjoy the Himalayan cuisines as well. That's why we collaborate with café & restaurants who prepare finger licking foods.
- We try our best to provide food according to our guest's nationality but International foods are only available at cities, towns, valley's where international tourism is
  flourishing. In rural & remote places we provide delicious healthy local food that'll keep you fit for Himalayan terrains.
- We try our best to provide good healthy food prepared by good restaurants but we are not responsible for the quality of it as there is third party involved. If you give us feedback regarding the not good quality of the restaurant we will remove them from our list and collaborate with new other ones.
- We provide 2 litres of water per person per day. (only available for trips above 3D/3N)

Stay :

- Although we provide raw & real experience of nature but all of your stays are clean, hygienic, comfortable & have most of the modern daily need facilities. We try to book homestays & hotels that also display local culture & architecture so you can also get knowledge of Himalayan architecture & way of living.
- We book places from where you can have the best view of nature.
- In some places we camp as well. In those scenarios we provide a 3 seater tent for comfortable stay with warm sleeping bags & mattresses.

Driving :

- Our guide drivers are well trained & experienced with high Himalayan mountain terrains & we will highly recommend you to follow their advice during travel.
- Our guide drivers are well disciplined, friendly & respect nature. In Himalayan curves & bends loud music may create disturbance in hearing sounds of coming vehicle or any other sound which might be very helpful for your safety. So kindly don't force guide drivers to play loud music during travels.
- We do have jolly travel playlists which you can enjoy in mild sound if you want.

Wastes & Recycling :

- We promote sustainable tourism & renewable energy so any waste generated during our travel we dispose properly in dustbins.
- If you find littering you might get fined by local authorities & we will not responsible for any of these kinds of behaviour or charges.
- We have strict data policy, we don't share any of your data with anyone, it's just for communication between us & for emergencies.

Data Privacy :